Help Center

Registering with us is easy! Click "account"-----"create account" .

Yes, if you dont want to take time for an account, you also can check out by tourist. 

You still will receive the email notice about your order when order successfully, delivery status,etc.

We are fully compliant with the Data Protection Act so your personal details will always be kept safe!

Don't fret! We'll get you back up and running in no time. Click 'Forgot your Password' on the sign-in page and you'll be on your way to getting it reset pronto!

Yes.

Find the items you want and click to add them to your cart .Once you've got all you need, select the cart icon and proceed to checkout.

Check all of your details are correct and you’re good to go!! 

Website system will send you a auto email when order successfully.

Yes, if you can order , then it should be in stock.

We will update our website inventory everyday, but sometime there is other customers order from us offline in quantities and we havent updated the inventory online in time, maybe you will order the item but out of stock for you.

Dont worry, if the item is out of stock, we will inform you at the first time for full refund, or if we have a new restock plan, we will confirm with you whether you like to wait.

You can choose DHL (3-7days) for fast shipment or normal shipping way(8-25days) if you are not urgent.

Pls contact us for a custom made order if you are urgent for it , 

any custom made order takes about 7-10days for production before delivery.

Any custom made item is unique so the price is 20% more than normal stock item and dont accept any return or refund.Pls notice.

Or,if you dont like for a custom made order, you can contact us to ask whether we have a new restock plan.

Website systerm will send you an auto email or message to the phone No. you offered once your items have dispatched. 

Generelly, we will process your order within 48hours 

Tracking No. will be offered within 1-3days.

You can track it by the tracking No. we you received .

If you have account , you also can log in to see your order history or contact us to track for you. 

We're sorry to hear you want to cancel. 

If you need our help with anything, just contact us and we will be happy to 

help.

We will send you an email once the items have been cancelled successfully.

If the cancellation fails, this is because the order is almost ready to be 

sent. In stock items are sent as soon as possible to ensure they get you 

quickly.

If you want to return the items, check out our returns policy!

If you order wrong, pls contact us at once.

If you had submit and pay the order, but need to change size or others .

Pls contact us at the same time ! We will confirm back with you about the change for any unshipped item.

If you havent no contact in time and items shipped, refer to our returns policy to find out how. 

We're sorry that this has happened and we will do what we can to make sure you get the best outcome.

Please contact us to tell us more, if you can provide your order number, product item No. / size, details of the fault and an image to darkinlove@outlook.com then this will speed up the process!

We're sorry about that, sometimes mistakes are made but don't worry as we can help.

Contact us with your order number, the item you have received and the one you have ordered. Sending us an image (darkinlove@outlook.com) may also help speed things up!!

We sometimes ship items separately to make sure that they get to you as quickly as possible.

Your dispatch email will confirm what has been sent to you. If the missing item isn’t on there you will need to wait that little bit longer.

If it has been sent then contact us to let our Customer Service team know and they'll be happy to help.

We receved any payment through paypal express by debit card or credit card.

No ask any tax on products.

Once you have finished shopping click the 'check out' option. There will be a blank position below the items you ordered that says ' Discount Code",  fill in and  "apply".

If the code hasn't worked please check you aren’t trying to use more than one offer. Only one code per order can be used.

Still having problems? Contact our Customer Service team.

We will have special offer on festivals，follow us to know about it!

One time only can fill in one discount code.

Yes, we have post activity for customer post their photo using #gothlolibeauty and @gothlolibeauty on Instagram.

Customer show their photos with the outfit from gothlolibeauty and got “likes” more than 50 and ask them follow us will get discount code value $30, 

got "likes" more than 100 and ask them follow us will get discount code value $50.

When you got the achievement， contact us to get the discount code.

Please click here to see our returns policy.

If you can’t find the information you are looking for then please contact our Customer Service team .

Returning an item shouldn’t be complicated.  contact our Customer Service team and we will do the rest.

Just tell us the reason why you want to return your items so we can choose the best option for you. 

Our returns policy is right here.

We’ll process your return within 48 hours of receiving it into our warehouse. Your refund should then be processed within 5 working days and an email will be sent to confirm this.